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  • Order Cancellation Policy

    Due to food safety considerations and food safety regulations, products are not returnable for any reason. Discrepant or damaged goods will either be replaced or refunded at our sole option.

    ORDER CANCELLATION

    1. Orders canceled before 9:00 PM ET on the day order was placed; full refund of charges.

    2. Orders canceled before 8:30 AM ET on the business day following the day the order was placed – e.g. 1, order placed on Tuesday, and canceled before 8:30 AM ET on Wednesday – e.g. 2, order placed on Friday, and canceled before 8:30 AM ET on Monday; refund of charges, less 10%. This is to partially offset some of the costs we incur, i.e. credit card gateway charges (not refundable to us), and processing costs.

    3. Orders canceled on or after the second business day after the order was placed; refund of charges less 15%. This is to partially offset some of the costs we incur, i.e. credit card gateway charges (not refundable to us), processing costs, and restocking.

    4. Special Orders and Non-Standard Orders; no cancellation charge for orders cancelled within the first 24 hours after the order was placed. Within the next 48 hours the cancellation charge is 50%, and thereafter 80%.